Last updated: 13 October 2026
1. Who we are and what these terms cover
CallCleverly ("we", "us") provides a software service that lets businesses run AI phone agents, manage calls, contacts, bookings, tasks and surveys, and connect their own phone lines and business tools (the "Service"). These Terms of Service ("Terms") are a contract between us and the business or person who creates an account (the "Customer", "you"). By creating an account, starting a trial or paying for a plan, you agree to these Terms, our Privacy Policy, Acceptable Use Policy and Data Processing Agreement.
If you accept these Terms on behalf of a company, you confirm you are authorised to do so.
2. Your account
- You must give accurate details and keep them up to date.
- You are responsible for everything done under your account, including by team members you invite, and for keeping passwords and API keys secure.
- Tell us straight away at info@callcleverly.com if you think your account has been accessed without permission.
3. Free trial
New accounts can receive 30 free AI minutes to use within 14 days. Trials are for evaluation, limited to one per business, and may be withdrawn if we see abuse. Nothing is charged at the end of a trial unless you choose a plan.
4. Plans, payment and boosters
- Prices are shown on our pricing page in US dollars and exclude taxes, which are added where required.
- Monthly and yearly plans are paid in advance and renew automatically until cancelled. Yearly plans give 14 months of service for the price of 12.
- Plan minutes are given each month and do not roll over. Booster minutes can be used until the end of the calendar month they are bought in.
- Pay as you go is prepaid credit: each AI minute uses $0.25 of your credit. Credit stays on your account until used.
- Payments are processed by Stripe. If a payment fails, we may limit or suspend the Service until it is resolved.
- Charges from your own telephony provider (for example Twilio, Telnyx or your carrier) are billed by that provider, not by us.
- We may change prices with at least 30 days' notice. Changes apply from your next renewal.
All payments are final and non-refundable, except to correct a billing error. A plan you have paid for stays active until the end of that period. See our Refund and Cancellation Policy.
5. Your phone lines and calls
You connect your own phone numbers and providers. You are responsible for your contracts with those providers, for having the right to use the numbers you connect, and for all calls made or received through your account.
You are responsible for using the Service lawfully, including:
- telling callers, where the law requires it, that they are speaking with an AI agent and that calls are recorded;
- having a lawful basis and any required consent before calling people with the auto dialer or surveys;
- respecting do-not-call requests, calling-hour rules and telemarketing laws in every country you call;
- the accuracy of the instructions and knowledge you give your AI agents.
6. AI output
AI agents generate speech and text automatically. They can make mistakes, mishear callers or give incomplete answers. You should review important outcomes, supervise your agents and not rely on them for emergency, medical, legal or financial advice. You decide when the AI hands calls to your team.
7. Your data
You own the content you upload or create in the Service, including recordings, transcripts, contacts and knowledge ("Customer Data"). You give us permission to host, process and transmit Customer Data only to provide and improve the Service for you, as described in our Privacy Policy and Data Processing Agreement. We do not sell Customer Data.
8. Acceptable use
You must follow our Acceptable Use Policy. We may suspend accounts that break it, put others at risk or are used for fraud, spam or harassment.
9. Third-party services
The Service works with services you choose to connect, such as telephony providers, calendars, CRMs and AI models. Their terms apply to your use of them, and we are not responsible for their availability or actions.
10. Availability and changes
We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may improve or change features. If we remove a major feature you pay for, we will tell you in advance.
11. Our intellectual property
The Service, its software, design and brand belong to us and our licensors. You may not copy, resell, reverse engineer or build a competing product from the Service.
12. Liability
To the extent allowed by law, we are not liable for indirect or consequential losses, lost profits, lost revenue or lost data, and our total liability in any 12-month period is limited to the amount you paid us for the Service in that period. Nothing in these Terms limits liability that cannot legally be limited.
You will compensate us for claims arising from your calls, your Customer Data or your breach of these Terms or the law.
13. Ending the contract
You can cancel at any time from Billing in your dashboard; your plan then runs until the end of the period already paid for and is not refunded. We may end or suspend your account for serious or repeated breaches of these Terms, or if required by law. After your account ends, you can ask to export your data for 30 days, after which we delete it as described in our Privacy Policy.
14. Changes to these Terms
We may update these Terms. For important changes we will give you notice by email or in the dashboard at least 30 days before they apply. Continuing to use the Service after that means you accept the new Terms.
15. Governing law
These Terms are governed by the laws of the State of Qatar, and the courts of Qatar have jurisdiction over any dispute, unless the law of your country requires otherwise.
16. Contact
Questions about these Terms: info@callcleverly.com.