Last updated: 13 October 2026
1. Try before you buy
Every new account can use the free trial: 30 AI minutes for 14 days, with no card needed. We recommend testing CallCleverly with your own calls during the trial before choosing a plan.
2. No refunds on plans
All plan payments are final and non-refundable, whether monthly or yearly. When you pay for a plan, it is yours to use for the whole period you paid for, and the minutes for that period stay available until it ends. We don't refund unused time, unused minutes or partial months.
3. Boosters and pay as you go
- Boosters are non-refundable. Booster minutes can be used until the end of the calendar month you buy them in.
- Pay-as-you-go credit is non-refundable. It stays on your account until you use it.
4. Cancelling
- You can cancel at any time from Billing in your dashboard (Invoices, card and cancel).
- Cancelling stops the next renewal. Your plan keeps working until the end of the period you already paid for, and you won't be charged again.
- Pay as you go has nothing to cancel: there's no subscription, you simply stop topping up.
5. Changing plans
A new plan starts straight away and replaces your current one. Time left on the previous plan is not refunded, so the best moment to change is close to your renewal date. Contact us if you'd like help timing a change.
6. Billing errors
If you were charged by mistake (for example charged twice for the same thing), contact us and we will correct it. This is the only case in which money is returned.
7. Telephony charges
Call charges from your own provider (for example Twilio or Telnyx) are billed by them and handled under their terms.
8. Contact
Billing questions: info@callcleverly.com, from the email address on your account and with the invoice number.